Team: Sales department

The missions of your department

Like customer services, your sales department may have to respond to customer enquiries and build customer loyalty; but its main mission, via teleprospecting and outbound calls, is to take a proactive approach to solving problems or converting prospects into customers.
Your advisers make contact to detect a project, make an appointment, sell an offer, collect debts, carry out surveys or provide assistance.
This service is therefore essential for developing your customer base and increasing sales by initiating interactions, but also for implementing a proactive approach. It’s also a valuable source of feedback, providing information on market trends and customer expectations.

The benefits of the Eloquant solution

The Eloquant Customer Experience Cloud solution improves the performance and ROI of outbound call campaigns, through :

Automated management of targeted outbound call campaigns in preview, progressive or predictive mode
Linking the CTI banner with a CRM to personalise call scripts and access the history via the record feedback function
AI assistance for call transcription and summarisation, sentiment analysis, categorisation of requests, detection of next actions, etc.
Real-time monitoring and steering of campaign performance via supervision and quality monitoring
A post-call satisfaction survey
Exhaustive use of customer feedback to identify areas for improvement
Cloud hosting so you can manage campaigns and make calls from anywhere via a simple Internet connection
Easy interfacing with other business tools: CRP, ERP ….

Our customers say it best!

Geodis, Adecco Medical, King Jouet, Lafarge, DB Schenker, MNT, BDR Thermea, Groupe France Mutuelle, GIE CCI Paris, SANEF, Ministère des Armées, Solimut Consort NT, SNCF Connect, Valeo, Ivalua, Eau de Paris, INSEE… Across all sectors, leading companies already trust us to help them improve their customer relations. What about you?